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These terms govern how your account, wallet activity, and site access work on ezwin5. Access to our platform depends on local law and is available only where permitted in your region.
Your use of ezwin5 is governed by the terms set out on this page. These apply from the moment you open an account and continue for as long as your account remains active. We process wallet activity — including GCash deposits, Maya transfers, and GrabPay payments — in line with the procedures shown in your account dashboard at the time of the transaction. We do not process payments outside the methods listed there. Eligibility to use this platform depends on local law and the region from which you access it. By creating and using an account, you confirm you are accessing the platform in a region where doing so is permitted under applicable law. We may update these terms when required, and any updated version takes effect from the date it is published on this page. The version shown here is the current one. If you have questions about how a specific term applies to your account, the right path is to contact our support team directly using the channels listed further down this page. Do not rely on third-party descriptions of our terms.
GCash wallet activity is processed only through the steps shown in your account. No deposit or withdrawal instruction given outside those steps is covered by this policy.
Maya transfers follow the same account-dashboard flow. The current limits and fields are shown at the time you initiate a transaction.
GrabPay payments are subject to the same account-based process. Confirm the method is available in your region before initiating a transaction.
Not every part of your experience with ezwin5 falls under the same set of rules. This section clarifies which activities these terms govern and which fall outside their direct scope. Use this to understand what you can raise with our support team versus what involves a third-party service.
Login, registration, and account verification are fully within scope. Any dispute about account status, suspension, or access restrictions is handled directly through our support channels under these terms.
Deposits and withdrawals made via GCash, Maya, or GrabPay through the account dashboard are covered. The payment provider's own terms also apply to the movement of funds on their side of the transaction.
Game content from studios available in our lobby — including titles from CQ9, PG Soft, and JDB — is governed by these terms as part of your account use. Studio-level content rules sit with the provider.
Linked external services, including e-wallet platforms and payment processors, operate under their own policies. Our terms do not override or replace those. Raise issues with the relevant provider directly for anything outside your ezwin5 account.
You have clear actions available to you at any point while your account is active. To review your transaction history, log in and open the wallet section of your account — every completed GCash, Maya, or GrabPay transaction is listed there with its date and status. If any account detail is incorrect — your registered name, contact number, or linked e-wallet — you can request a correction by raising a ticket through our support channel. We verify the request against the records held on your account before making any change. To raise a question about how this policy applies to you specifically, contact support with your account reference and the relevant detail. We do not handle policy questions through social channels. Requests to close your account are processed through the same support route. Once submitted, we will confirm receipt and outline the next steps based on what the account holds at the time.
All transaction records are visible in the wallet section of your account after login. Filter by date or payment method to locate a specific entry.
Submit a correction request through our support channel with your account reference. We verify against existing records before applying any change.
Contact us directly using the support routes on this page. Include your account reference and the specific term you want clarified.
Account closure requests are handled through support. We confirm receipt and outline what happens to any remaining wallet balance before proceeding.
If a term on this page raises a question about your account or a transaction you made via GCash, Maya, or GrabPay, our support team is the right starting point. Use the channels below and include your account reference in the first message to keep things moving.
Open the chat icon in your account to reach the support team. Include your account reference and the specific policy section you are asking about.
Send policy and account questions to our support address. Attach any relevant transaction reference or screenshot from your wallet history to speed up the review.
The Help Centre in your account lists answers to common policy questions. Search by topic — account access, wallet activity, or data requests — before raising a ticket.
Your account data is held and processed in line with the obligations described on this page. We do not share your personal details with third parties outside the payment processing and identity verification steps required to operate your account. When you contact us to request changes or raise a question, we match your request against the verified details on your account before acting.
Personal details you provide during registration and account verification are stored for as long as your account is active and for the period required after closure. The current retention period is shown in your account settings.
We use cookies to keep your session active and remember your preferences in the lobby. You can adjust cookie settings through your browser at any time. Some features may not work as expected with all cookies off.
Account security steps — including login verification — are shown in the security section of your account dashboard. If you believe your account has been accessed without your permission, contact support immediately with your account reference.
To request a copy of the data we hold on your account, or to ask us to correct or remove a detail, submit a request through our support channel. We confirm receipt and respond within the period required by applicable law.
These are the questions we receive most often about how our terms work. If your question is not here, raise it through the support channel with your account reference.
The version on this page is always the current one. We update it when required and publish the new version here on the same date it takes effect. Check back if you have not reviewed it recently — no separate notification is sent for minor updates.
Yes. Wallet activity processed through your account — including GCash deposits, Maya transfers, and GrabPay payments — falls under these terms. Your e-wallet provider's own terms also apply to the movement of funds on their side. Both sets of rules govern the full transaction.
Submit a data request through our support channel. Include your account reference and specify what you are asking for. We confirm receipt and respond within the period required by applicable law. Do not send data requests through social media or the live chat — use the email support route.
Access depends on local law and is available only where permitted in your region. If you are unsure whether access is allowed where you are, check with a local legal source before creating an account. We do not make eligibility determinations on behalf of individual users.
When you submit a closure request through support, we outline what happens to any remaining balance before the account is closed. The process depends on the payment method linked to your account at the time. Submit your request with your account reference and we will walk you through the steps.
Contact support immediately using the live chat or email channel listed on this page. Include your account reference in the first message. We will review the access log on your account and advise on the next steps. Do not attempt to change your password first without notifying us, as that may affect the review.