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This policy explains exactly what account and transaction data ezwin5 collects when you use the platform, how we handle it, and what choices you have. Availability of this service depends on local law and is open to eligible regions only.
When you create an account on ezwin5, we collect the details you submit during registration — your name, contact information and the e-wallet identifiers linked to your account, such as a GCash or Maya number used for deposits and withdrawals. We also record session activity: which pages you visit, how long you stay and which game categories you open. This activity data helps us keep the platform functional and address technical issues when they arise. We do not sell your personal data to third parties. Where we share data at all, it is limited to the service providers who operate specific functions of the platform — payment processing, account verification and fraud detection — and only to the extent needed for those functions to work. We retain your account records for as long as your account remains active and for the period required by applicable rules after closure. You may request a copy of the records we hold, ask us to correct inaccuracies or raise a question about how your data is being used by contacting our support channel. The full scope of what this policy covers, and where it does not apply, is set out in the section below. This policy applies where access is permitted under local law.
This policy covers data collected directly through ezwin5 — your account, your wallet activity and your in-platform behaviour. It does not govern how third-party services handle your data once you leave our platform.
All data collected when you register, log in or update your account profile is covered. This includes contact details, security credentials and the e-wallet identifiers you link for deposits or withdrawals.
Deposit and withdrawal actions processed through GCash or Maya generate transaction records on our side. This policy covers how we store and use those records; the e-wallet provider's own policy governs their side of the transaction.
Cookies and session data recorded while you browse the game catalog — including category filters, studio pages and any live table you open — fall within this policy. You can manage cookie preferences through your browser settings.
Links, payment gateways and external verification tools that open outside ezwin5 are not covered here. Each third-party service operates under its own privacy terms, which we recommend you read before submitting data to them.
You have clear, actionable choices regarding the data we hold. After logging in, your account dashboard shows the profile details currently on record — name, contact information and linked e-wallet identifiers. If anything is wrong or outdated, you can update it directly from the account settings screen. For data that cannot be changed through self-service — such as historical transaction records or identity verification records — you can raise a correction request with our support team. We will acknowledge your request and follow the process set out in this policy. If you decide to close your account, the data we retain afterwards is limited to what applicable rules require us to keep. You can ask us at any time what records we hold about you and request a copy of them. Requests are handled through the support contact path shown at the bottom of this page. We do not charge a fee for these requests.
Log in and open the account settings screen to see the profile data currently on file. Transaction history is accessible from the wallet section of your dashboard.
Update contact information and linked e-wallet details — including GCash or Maya numbers — directly in account settings. For records you cannot edit yourself, contact support with your request.
If you want to know specifically what data we hold about you, or how a particular piece of information is being used, send your question through the support channel. We will respond with the relevant detail.
Contact support to initiate account closure. We will outline what data is retained after closure and for how long, in line with the retention terms stated in this policy.
Any question about this privacy policy — what data we hold, how it is used, how to request a correction or how to close your account — can be sent to our support team. Use the contact path that works best for you.
Open the chat icon from any page on ezwin5 to reach our support team. State that your question relates to privacy or account data so it reaches the right person quickly.
For detailed requests — such as a formal copy of your account records or a correction to identity data — email is the right path. You will receive a written response confirming the action taken.
The Help Centre inside your account dashboard has a dedicated section for data and privacy queries. You can submit a request there and track its status without leaving the platform.
We apply security measures to the account data and transaction records stored on our platform. Access to personal account data is restricted internally — only the functions that need it can reach it. When you connect a GCash or Maya wallet to your account, the identifier is stored in an encrypted format; we do not hold your full wallet credentials. Cookies placed during your session are used for functional purposes — keeping you logged in and remembering your category preferences — not for resale or cross-site advertising. You can clear or block cookies from your browser at any time, though some parts of the platform may not work as expected without them. We review this policy periodically; the version in effect is the one published on this page. If we make a material change that affects how your data is used, we will notify you through your registered contact details before the change takes effect.
GCash and Maya numbers linked to your account are stored in encrypted form. We do not retain full wallet credentials or pass them to parties outside the specific payment processing function.
Session cookies keep your login active and remember category preferences you have set. We do not use tracking cookies for cross-site advertising. Manage cookie behaviour through your browser settings at any time.
Account records are kept while your account is active. After closure, we retain only what applicable rules require. You can ask support exactly what is held after closure and the basis for keeping it.
Material changes to this policy are communicated to you via your registered contact before they take effect. The current version is always the one shown on this page — check back here if you have a question about what applies now.
These are the questions we hear most often about how ezwin5 handles account data. If your question is not covered here, contact support directly.
We collect the name, contact details and e-wallet identifiers you enter during registration. If you link a GCash or Maya account, the wallet number is stored in encrypted form. We also record session activity to keep the platform functional.
Your wallet identifier is shared only with the payment processing function that handles your deposit or withdrawal. It is not passed to any third party for marketing or analytics. The e-wallet provider's own policy governs how they handle the transaction on their side.
Log in and check account settings for your profile data and wallet section for transaction history. For a full copy of the records we hold, contact support with your request and we will provide it through the process described in this policy.
Yes. You can update most profile details directly in account settings. For records you cannot edit yourself — such as identity verification records — raise a correction request with support. We handle deletion requests in line with applicable retention requirements.
We use session cookies to keep you logged in and remember category preferences. We do not use advertising tracking cookies. You can clear or block cookies through your browser settings; note that blocking them may affect login and navigation behaviour on the platform.
If we make a material change to how your data is used, we will notify you through your registered contact details before it takes effect. The version currently published on this page is always the one that applies to your account.